Refund & Cancellation Policy

Version 1.0 , 17 October 2026.

Cancel anytime

You can cancel a subscription at any time from Account → Manage or cancel my subscription. No email, no phone call. Your plan stays active until the end of the period you already paid for, and is not renewed after that.

Auto-renewal

Monthly plans renew every month and annual plans every year until cancelled. We send a reminder before annual renewals.

14-day right of withdrawal (EU/UK)

Before paying, you tick a box to request immediate access to the digital service and acknowledge that you lose your right of withdrawal once it starts. Even so, we apply the goodwill rules below.

When we refund

• First subscription payment: full refund if you ask within 14 days and have sent fewer than 20 messages since paying.
• Credit packs: full refund within 14 days of purchase if no credits from that pack were used.
• Annual renewals: full refund if you ask within 14 days of the renewal date and have not used the Service since.
• Service problems: if a fault on our side prevents you from using a paid plan, we refund the affected period.
• Duplicate or unauthorised charges: always refunded.

Otherwise, payments are not refundable for partial periods. Your rights under mandatory consumer law (for example the Australian Consumer Law or UK consumer law) are not affected.

Credits

Credits do not expire while your account is open. They have no cash value. Unused credits are refunded pro rata only if we close your account without fault on your part.

How to ask

Email our contact form from your account email. We answer within 5 business days; refunds go back to the original payment method via Stripe, usually within 5–10 days.